Support

Email support@cabpin.com. We reply within one business day.

Passengers

• Where is my taxi? Open the tracking link from your booking. For anything urgent, call your taxi company; its number is on the booking and tracking pages.
• Lost property, fares or complaints are handled by the taxi company that provided your ride.

Drivers

• Can’t sign in? Your taxi company must add your mobile number as a driver first. Then sign in to Cabpin Driver with that number and the code we text you.
• Not receiving trips? Make sure you are online, that location and notifications are allowed for Cabpin Driver, and that you chose the right car.
• Chose the wrong car? Tap “Switch car” on the online screen.

Taxi companies

To bring Cabpin to your company, email support@cabpin.com.

Delete your account or data

Drivers can ask us to delete their Cabpin Driver account, and anyone can ask us to delete personal information:

1. Email support@cabpin.com with the subject “Delete my Cabpin account”.
2. Send it from, or include, the mobile number or email address you use with Cabpin, and the taxi company you drive for or booked with.
3. We confirm the request with you and complete it within 30 days.

We delete your sign-in account, name, phone number and device information. Trip and fare records the taxi company must keep for legal or accounting reasons are kept without your contact details. See our privacy policy.